Refund Policy
Voxif is a product of Efferex Technologies Ltd, a company registered in England and Wales (company no. 17331265).
Payments for Voxif are taken through a third-party payment provider. Your card statement and invoices will show the provider named on your receipt, and that provider’s own terms apply alongside this policy. Where the two differ, whichever gives you the greater right applies.
1. Your right to cancel
If you are a consumer in the United Kingdom or the European Union, you may cancel within 14 days of your purchase without giving a reason. If you asked us to start the service immediately, we may deduct a proportionate amount for what you used before cancelling. We will refund you without undue delay and within 14 days of being told.
Nothing in this policy limits your statutory rights.
2. Subscription fees — 14-day money back
If Voxif is not right for you, tell us within 14 days of a payment and we will refund that payment in full.
Monthly plans. You can cancel at any time. Your subscription runs to the end of the period you have paid for and does not renew. We do not refund part-months.
3. Usage charges
Some plans charge for what you use — call minutes, messages beyond an included allowance, or phone numbers. Usage already incurred is not refundable, because that cost has already been paid to the telecoms and messaging providers on your behalf. Allowances included in a plan have no cash value and do not carry over between periods.
WhatsApp message fees are charged to you by Meta directly, at Meta’s published rates. We add no margin to them, and we cannot refund them — they are not ours to refund.
4. We always refund these, in full
- A duplicate or repeated charge
- A charge made after you cancelled
- A charge for the wrong amount or the wrong plan
- A period when the service was unavailable because of a fault on our side
No time limit applies to these, and you do not need to give a reason.
5. How to request a refund
Email billing@voxif.tech with the email address on your account and the date of the charge.
- We acknowledge every request within one business day.
- Requests in the categories above, and any request inside the 14-day window, are approved straight away.
- If a request falls outside these terms, or we need to check what happened on the account, we will tell you what we are checking and give you a decision within three business days. We will not leave you waiting without an explanation.
Once a refund is approved, our payment provider processes it. It usually reaches your account within 5–10 business days, depending on your bank or card issuer. That part is outside our control.
6. Before you dispute a charge
If something looks wrong, please contact us first. We can almost always resolve it faster than a bank dispute, and a dispute may suspend your account while it is investigated.
7. Changes to this policy
We may update this policy. The version that applies to you is the one published on the day you paid.
8. Contact
Billing and refunds: billing@voxif.tech
Efferex Technologies Ltd, registered in England and Wales, company no. 17331265.